okkbd's Privacy Policy — Your Information Is Our Responsibility

1 Introduction

okkbd ("we", "us", or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. We believe your personal information is a valuable asset, and keeping it secure is our core responsibility.

This privacy policy ("policy") will tell you what information okkbd collects, why it collects it, how it is used, and what measures are taken to protect your data. By using the okkbd website or services, you are considered to have accepted the terms of this policy.

If you have any questions or uncertainties while reading this policy, do not hesitate to contact our support team. We are always here for you.

2 What Information Is Collected

okkbd collects several categories of information in order to provide its services. The types of information are listed below:

2.1 Information You Provide Directly

Information you provide directly during account registration and use of our services:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• Documents required for identity verification (copy of national ID card or passport)
• Payment information (bKash, Nagad, or Rocket number)

2.2 Automatically Collected Information

When you visit or use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Time, date, and duration of site visits
• Page views and browsing activity
• Referral URL (the page or site you came from)

2.3 Transaction Information

Information relating to financial transactions and gaming activity, including:

• Deposit and withdrawal amounts and timestamps
• Betting history and game records
• Bonus usage and reward information
• Account balance change history

3 Cookies and Tracking Technologies

okkbd uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that hold information about your visit.

3.1 Cookies We Use

• Essential cookies: Required for the basic functioning of the platform; used to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferred language, settings, and account information.
• Analytical cookies: Used to monitor site performance and improve the user experience.

You can manage cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

4 Purpose of Using Information

okkbd uses the information collected for the following purposes:

• To create, manage, and verify accounts
• To process deposits, withdrawals, and transactions
• To provide you with relevant bonuses and offers
• To prevent fraud, money laundering, and unauthorized access
• To improve customer support and service quality
• To ensure responsible gaming services
• To send important service-related updates and notifications
• To comply with applicable regulations and meet legal obligations

5 Information Sharing and Third Parties

In certain circumstances, okkbd may share your information with trusted third parties. These cases are listed below:

5.1 Payment Service Providers

To complete transactions, we work with mobile wallet services such as bKash, Nagad, and Rocket. Only the minimum information necessary for payment processing is shared with these service providers. They are governed by their own privacy policies.

5.2 Technology and Service Partners

okkbd works with trusted technology partners for game services, cybersecurity, and managing technical infrastructure. Only the information necessary to provide services is shared with these partners, and they are bound by strict confidentiality agreements.

5.3 Legal Obligations

We may be required to disclose information in order to comply with a legitimate legal requirement, court order, or regulatory authority directive. In such circumstances, we will cooperate in accordance with the law.

6 Data Protection and Security

okkbd has implemented industry-standard technical and organizational measures to ensure the security of your information:

• SSL encryption: All data sent to and received from our website is encrypted using SSL technology.
• Secure servers: Your information is stored in secure, encrypted databases.
• Access control: Only authorized personnel can access your information, and only where necessary.
• Regular security reviews: Our systems undergo regular security audits.
• Two-factor authentication: Two-factor authentication is available to protect your account.

We acknowledge, however, that transmitting information over the internet is not entirely risk-free. We are committed to ensuring the highest level of protection, but absolute security cannot be guaranteed.

7 Data Retention Period

okkbd retains your information only for as long as necessary. The retention period is determined by considering the following:

• The duration your account remains active
• The potential need to resolve financial disputes or claims
• Mandatory data retention periods set out in applicable law
• Fraud prevention and security purposes

Even after your account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.

8 Your Rights

You have the following rights regarding your personal information:

• Right to access: You can request to know what information we hold about you.
• Right to rectification: If any of your information is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request a copy of your information in a structured, commonly used format.

To exercise these rights, please contact our support team at [email protected]. We will respond to your request as promptly as possible in accordance with applicable law.

9 Privacy of Minors

okkbd strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If a minor has inadvertently created an account and this comes to our attention, that account and the associated information will be deleted immediately.

If you believe we hold information about a person under the age of 21, please contact us right away.

10 Responsible Gaming and Data Use

okkbd is committed to ensuring responsible gaming. We may review your gaming activity data for the following reasons:

• To identify early signs of problematic gambling behaviour
• To recommend self-exclusion or setting limits where needed
• To temporarily or permanently close your account at your request
• To effectively manage responsible gaming tools

To learn more about responsible gaming, visit our Responsible Gaming page.

11 International Data Transfers

okkbd's services may use servers and infrastructure located in various countries. As a result, your information may be transferred internationally. For such transfers, we ensure that the relevant country or organization maintains adequate data protection standards and that your information remains protected in accordance with this policy.

12 Changes to This Policy

okkbd may update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform. Continued use of the service after changes have been made will be considered acceptance of the updated policy.

The date of the most recent update to this policy is shown at the top of the page. If you need to compare it with a previous version, please contact our support team.

13 Contact Us

For any questions, concerns, or complaints about this privacy policy or the protection of your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct chat support
• Support language: Bengali and English